Terms of Service
Sargent's Detail
Effective Date: November 7, 2026
1. General Terms
Welcome to Sargent's Detail, an automotive detailing business based in Aurora, Colorado. By requesting, scheduling, or receiving services from Sargent's Detail, customers acknowledge these Terms of Service.
These terms apply to automotive detailing, paint correction, ceramic coating, maintenance cleaning, mobile detailing, and related services arranged by Sargent's Detail.
2. Appointments and Scheduling
Sargent's Detail operates by appointment only.
Submitting an inquiry, requesting a quote, or selecting a preferred appointment date does not constitute a confirmed reservation.
All appointments are subject to availability and must be personally approved and confirmed by Sargent's Detail.
3. Quotes and Pricing
All service prices are estimates unless expressly confirmed in writing.
Final pricing may depend on vehicle size, condition, contamination, service complexity, location, and customer-requested additions.
If additional work or pricing adjustments become necessary, Sargent's Detail will seek customer approval before performing the additional chargeable services.
4. Vehicle Condition and Service Limitations
Customers are responsible for accurately communicating known vehicle conditions, existing damage, aftermarket modifications, and areas requiring special attention.
Sargent's Detail will exercise reasonable care when performing services. However, some stains, scratches, oxidation, odors, and other imperfections may not be fully removable.
Paint correction reduces certain surface imperfections but cannot guarantee complete removal of defects. Ceramic coatings provide protective benefits but do not make vehicles scratch-proof, chip-proof, or maintenance-free.
5. Customer Responsibilities
Before service, customers should remove valuables, sensitive documents, firearms, and other personal belongings from their vehicles.
Customers must provide reasonable access to the vehicle and disclose relevant safety or mechanical concerns.
For mobile services, customers must provide an appropriate and legally accessible work location. Access to water, electricity, or other facilities may be required depending on the service and will be confirmed in advance.
6. Mobile Services and Travel
Mobile detailing availability depends on location, weather, site conditions, equipment requirements, and scheduling.
Services outside the normal operating area, including nationwide projects and automotive events, may require additional travel, lodging, transportation, or logistical charges.
All applicable travel expenses will be disclosed for customer approval before confirmation.
7. Specialist-Coordinated Services
Certain services, including paint protection film, window tinting, vehicle wraps, body repair, paint repair, and dent repair, may be coordinated through independent third-party specialists.
Sargent's Detail will identify when a service is performed by an outside provider. Applicable pricing, warranties, responsibilities, and service conditions will be communicated before work is authorized.
8. Cancellations and Rescheduling
Customers should notify Sargent's Detail as soon as possible if they need to cancel or reschedule an appointment.
Appointments may be rescheduled due to severe weather, unsafe working conditions, equipment issues, or circumstances beyond reasonable control.
Any cancellation charges, deposits, or nonrefundable travel commitments must be disclosed and agreed to before the customer incurs them.
9. Payment
Accepted payment methods and payment deadlines will be communicated during the quotation or scheduling process.
Customers are responsible for paying approved charges for completed services.
Additional services will not be charged without customer authorization.
10. Service Concerns
Customers are encouraged to inspect their vehicles upon completion and promptly communicate concerns.
Sargent's Detail will review reported concerns in good faith and work toward a reasonable resolution where appropriate.
Nothing in these Terms of Service limits rights or remedies that customers possess under applicable law.
11. Photography and Marketing
Sargent's Detail may photograph vehicles for condition documentation, service records, or quality assurance.
Identifiable customer information, license plates, and images used for public marketing will be handled in accordance with applicable privacy requirements and customer permissions.
Customers may request that their vehicle not be featured in promotional materials.
12. Customer Information and Privacy
Information submitted through the website, email, telephone, or quote forms may be used to respond to inquiries, prepare estimates, coordinate services, and communicate regarding customer appointments.
Personal information will be handled in accordance with the Sargent's Detail Privacy Policy.
Submitting a quote request does not automatically authorize unrelated promotional text messages or emails. Any marketing communications will be subject to applicable consent requirements.
13. Website Information
Website descriptions, photographs, service information, and published pricing are provided for general informational purposes.
Availability, services, and pricing may change. Any material changes to an agreed service will be communicated to the customer.
Sargent's Detail strives to provide accurate information and does not intentionally publish misleading service claims, fabricated reviews, or misrepresentations of third-party services.
14. Liability and Applicable Law
Sargent's Detail is responsible for its conduct and obligations to the extent required by applicable law.
Nothing in these terms excludes liability that cannot lawfully be excluded or restricts statutory consumer protections.
These terms are governed by applicable Colorado law, subject to any mandatory consumer protection laws that apply to a particular transaction.
15. Changes to These Terms
Sargent's Detail may update these Terms of Service to reflect changes in business operations, services, or applicable legal requirements.
Updated terms will be published on this website with a revised effective date. Changes will not retroactively modify previously agreed service terms without appropriate consent.
16. Contact
For questions about these terms, service inquiries, or customer concerns, please contact Sargent's Detail through the official website:
https://www.sargentsdetail.com/contact
Sargent's Detail — Aurora, Colorado
Professional automotive care. By appointment only.